We are seeking a well-connected and forward-thinking leader within the M&E sector, with a proven ability to build relationships, open new markets, and shape long-term growth strategies.

This role is suited to someone with a strong business development, pre-construction and operational delivery background, who can look several years ahead. Aligning capability, regional demand, and supply chain to create a sustainable pipeline of work. With an established network across major clients and PQS organisations, you will be confident in influencing at senior levels and positioning SES as a leader in the market.

Reporting to the Regional Managing Director – North, you will lead the development of new business opportunities, strengthen customer relationships, and drive the growth agenda across the region. You will work closely with the National Customer Strategy Director to ensure alignment with the wider customer and growth strategy across SES.

You will work closely with cross-functional teams—including marketing, product development, and operations—to ensure customer relations, partnerships, and pipeline are aligned with business goals. 

As the Regional Customer Strategy Director, some of the key responsibilities will include: 

• Conduct market research to identify trends, customer needs, and competitive dynamics to inform business strategy.
• Build and maintain strong client relationships, delivering tailored solutions that drive business value and support growth.
• Develop and implement regional growth strategies, generating targeted leads and building a quality pipeline to increase revenue.
• Collaborate with cross-functional teams and report to the Regional Board on performance metrics, market conditions, and growth opportunities including MEP frameworks.

We are looking for a dynamic and strategic leader with a strong commitment to diversity, equality, and inclusion, who can develop customer strategies that resonate with various demographics. The ideal candidate will have excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels and build strong relationships. We are looking for someone with strong industry experience in comparable roles, with a background that combines pre-construction, operational delivery and business development. The successful candidate will be able to demonstrate a credible and practical approach to customer engagement, grounded in delivery experience and a clear understanding of how work is secured and executed. They will bring a track record of building trusted relationships, identifying opportunities, and contributing to sustainable business growth.

This person should demonstrate strong leadership capabilities, able to build and lead high-performing teams while fostering a positive and inclusive culture. Analytical and strategic thinking abilities are essential, as is proficiency in CRM software and Microsoft Office. They must be adaptable, able to work both independently and as part of a team in a fast-paced environment, and willing to travel for customer engagements and industry events.