The role:

Reporting to the Executive SES Managing Director, the Customer Strategy Director is responsible for leading sales efforts and developing comprehensive customer strategies that improve customer experience, drive loyalty, and increase revenue. This role requires a strong understanding of customer behaviour, market trends, and competition to deliver innovative solutions that align with the company's strategic goals.

What you'll be doing:  

As a key member of the SES Senior Leadership team, the Customer Strategy Director will collaborate closely with cross-functional teams—including marketing, product development, commercial, and operations—to ensure customer strategies are fully integrated and aligned with overall business objectives. 

Key responsibilities will include: 

• Lead the development and implementation of customer strategies and engagement plans, supporting the company's strategic goals across all regions. 

• Drive customer loyalty and satisfaction by executing engagement plans across external stakeholders and enhancing the overall customer journey. 

• Analyse customer data and market trends to identify opportunities for improving customer experience and retention, while collaborating with cross-functional teams to align strategies with business objectives. 

• Develop and track metrics and KPIs to measure the effectiveness of customer strategies, and lead the customer strategy team to foster collaboration, innovation, and continuous improvement. 

Given the nature of this position, you will be required to undergo a Basic/Standard/Enhanced Disclosure and Barring Service (DBS) check at offer stage

What you will bring:

We are looking for a dynamic and experienced strategic leader with strong communication and influencing skills, capable of engaging multiple stakeholders to drive business performance. The ideal candidate will have a background in customer strategy, marketing, or brand management, with a proven track record of enhancing customer engagement and satisfaction. They should have a passion for understanding customer behaviour, a creative, customer-centric mindset, and a commitment to diversity, equity, and inclusion in their strategies. 

This person should possess strong project management skills, be comfortable working in a fast-paced environment, and demonstrate leadership capabilities, with experience in building and leading high-performing teams. Proficiency in CRM tools, data analytics, and market research is essential, along with the ability to interpret data and develop actionable strategies. A commitment to upholding company values and fostering an inclusive and engaged team environment is key, as is the flexibility to travel for customer engagements and industry events. 

This person should possess strong project management skills, be comfortable working in a fast-paced environment, and demonstrate leadership capabilities, with experience in building and leading high-performing teams. Proficiency in CRM tools, data analytics, and market research is essential, along with the ability to interpret data and develop actionable strategies. A commitment to upholding company values and fostering an inclusive and engaged team environment is key, as is the flexibility to travel for customer engagements and industry events. 

What we will offer you:  

• Competitive salary & Profit Share 

• Car Allowance / Car Scheme 

• Flexible working 

• Travel covered to any of our sites (subject to HMRC advisory rates) 

• Extensive corporate benefits including, Private Medical, generous employers' pension contribution, Health and Wellness programme, 26 days holidays + your Birthday off + bank holidays and much more… 

• Excellent range of learning and development activity to support your career progression. 

• Industry leading family leave benefits to included 26 weeks fully paid maternity, 12 weeks fully paid paternity. 

Our commitments: 

SES is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds.  We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work.  As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme.  Reasonable adjustments are available, please contact us at recruitment@wates.co.uk